Privacy Policy

Rentshield Direct understands your right to privacy and is committed to protecting it. We have designed our website so that you can visit it without identifying yourself or revealing any personal information if you wish.

This Privacy Policy applies to this site. Rentshield Direct will ensure that any data received will be processed in accordance with the principles of the Data Protection Act 1998 and this policy. Links provided from our site are not covered by this policy.

On our site, you can request information, or register your details for access to the agent portal. The types of personal information you provide us with on these pages may include name, address, telephone, email address, user Ids, passwords and contact preferences.

We use your information to communicate with you, to update you on services and benefits, to better understand who uses our site and the pages they access so as to be able to improve the site and to help us understand your needs and interests and provide you with a better service.

Occasionally, we may also use your information to contact you for market research regarding our services. We will give you the opportunity to opt-out of this.

We will not disclose your personal data to other organisations, unless required for the provision of our services or required by the law. Sometimes we may need to give information to our agents and subcontractors for the purpose of providing legal services. In these circumstances we always ensure that the information is safe and secure.

You agree that if we transfer ownership or management of the site to a third party or if Rentshield Direct merges with another firm we may also transfer your data to such third party or the new entity, provided such third party or new entity agrees to observe this policy.

Parts of our site contain links to third party websites and we are not responsible for the content or security of any site you choose to visit in this way. Our brochure site does not have a secure transmission method. The Agent Portal part of the site uses https to ensure that all traffic is encrypted and secure. Thus it is possible that the information can be intercepted, lost, redirected, changed and read by other people. However, Rentshield Direct values your trust and is committed to protecting the information you provide. To prevent unauthorised access, maintain accuracy and ensure proper use of information, we have employed physical, electronic and managerial processes to safeguard the information we collect on-line.

All our employees and data processors who have access to, and are associated with the processing of personal data, are required to respect the confidentiality of our visitors’ personal data.

We have systems that protect our clients and ourselves against fraud and other crime. We may use your personal information to prevent crime and trace those responsible. We may check your details with fraud prevention agencies. If you give us false or misleading information and we suspect fraud, we will record this. We and other organisations may use and search these records to help us trace debtors, recover debt, prevent fraud and to manage your accounts, or check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

We use cookies to ensure you can browse our site quickly and easily, and to provide us with usage information to help us improve it. No personal information is collected by cookies at any time. For more information about the cookies we use please see the dedicated section on cookies at the bottom of this page

You can browse our site without disclosing your personal data.

If you are a Tenant being referenced by Rentshield Direct, your data will be used in accordance with the fair processing notice found on our referencing application form. Part of our referencing process is to conduct a credit check using the information you provide us with, in some instances it may be necessary for us to conduct a subsequent check. This will not impact you adversely and will not be identified through other company checks.

We value your comments and opinions. If you have any comments or questions about Rentshield Direct or our use of your information or about this privacy policy, please send an email to

When you email us please remember that due to the inherent nature of email communication there is a small risk that this could be intercepted by a malicious attacker. Please do not send confidential or sensitive information to us via e-mail.

For any enquiry or concern about our privacy policy, or to request access to your personal data please contact our IT & Systems Manager Ian Shepherd on 01626 771300 or e-mail:

Opening Hours

Monday - Friday 9.00am - 5.30pm 

Saturday 9.30am - 1.00pm

Under the Data Protection Act, we have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request. The Act allows us to charge a fee of £10 for this service. Evidence or proof of your identity (for example, a passport or driver’s license and current utility bill) will be required.


What is a cookie?

A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer and by themselves cannot be used to discover the identity of the user. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. You may choose to accept these cookies or decline them, however we consider none of them to be intrusive to you; they only enhance your experience on our website.

How to control and delete cookies

Rentshield Direct will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings. The ‘Help’ function within your browser should tell you how to do this.

Alternatively, you may wish to visit which contains comprehensive information on how to control cookies on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For details on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.

Please be aware that restricting cookies may impact on the functionality of the Rentshield Direct website.

Rentshield Direct 1st Party Cookies

The cookies directly related to this website are:
A session cookie, this help us identify you anonymously as you navigate through the different pages of the site. This cookie contains no personal information at all.

Rentshield Direct 3rd Party Cookies

Rentshield Direct uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the Rentshield Direct website and compile reports for us on activity.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using the Rentshield Direct website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

How to reject or delete this cookie