News

Connect training videos

Monday, January 22, 2018

Our new referencing platform, Connect, is now live! We want to help you to make the most of Connect and its features...view our videos below to get started and learn how to use the variopus features to help make the referencing process quicker, easier and more efficient.  Connect - An Introdution Add Additional Tenants and Guarantors and How to Cease Referencing Amending a rent share Sending the link to the applicant Tenant/Guarantor app…


Christmas Opening Hours

Wednesday, December 20, 2017

Referencing, Insurance & Account Management Friday 22nd Dec 9:30 - 5:30 Saturday 23rd Dec Closed Christmas Day Closed Boxing Day Closed Wednesday 27th Dec 9:00 - 5:30 Thursday 28th Dec 9:00 - 5:30 Friday 29th Dec 9:30 - 5:30 Saturday…


Rentshield Connect

Tuesday, December 5, 2017

Click here to start using CONNECT Click here for read-only access to our previous referencing system, AST   If you need a re-cap on using Connect, view our training video here:      

Rentshield Verify Update

Wednesday, November 29, 2017

We have recently upgraded our Verify system. Unfortunately a small number of users are experiencing an error when starting a new case. If you encounter the error 'Resource Method Not Allowed' when starting a new check, you will need to clear your web browsers cache. This is a very simple process and should take no more than a minute. Instructions for popular web browsers can be found here  http://www.refreshyourcache.com/en/home/ Click here to continue to R…


How to avoid problem tenants and the issues that come with them

Friday, September 1, 2017

The single most important factor to making your rental property investment a success is to get reliable and trustworthy tenants in your property, and to keep them there. Of course, nothing is guaranteed, but following these steps will help you avoid problematic tenants, and put things right if they do go wrong.    Obtain a quality tenant reference Assessing a potential tenant’s affordability, payment history and previous behaviour as a renter can help you to…


A tenant’s guide to rental insurance

Monday, August 21, 2017

Most homeowners take out a buildings and contents policy when they move into a new home, and there are a range of products on the market to suit their varying needs…but did you know that there are also specialist insurance products designed for tenants? The two most common types of insurance for tenants are Tenant’s Liability and Contents Cover, and we’re going to talk you through the features and benefits of both to help you understand your options.   …


Why rent protection insurance is so important

Tuesday, August 1, 2017

The Barbon Insurance Group 2016 customer survey asked landlords if they’ve experienced problems with tenants, and if so, what those problems were. Of the 51.7% of landlords who said they has come across some issues, 67.7% said they’ve had problems surrounding the late or non-payment of rent.    In addition to this, we asked tenants how affordable their rent was. 15.3% described their rent as quite or very unaffordable, causing concern that there are many tenants…


An important notice for our Tenant’s Insurance Customers

Monday, June 12, 2017

We’re sorry to say that due to an electrical outage, our Tenant’s Insurance Team are currently unavailable to set up new policies, and we’re working to resolve this issue as quickly as possible. Please note that renewals are unaffected and our Tenant’s Insurance Renewals Team are on hand and available to answer any queries you have.    Don’t forget, you can still obtain a quote and purchase Tenant’s Contents and Liability Insurance online…


Landlords will be shopping around to reduce their letting agent costs – a survey suggests

Wednesday, May 17, 2017

The results of a landlord survey conducted by Kent Alliance were published this month, and they’re suggesting that landlords will be looking to reduce their spend on agents fees by up to 28% as a result of industry changes. This along with the upcoming ban on agent fees means that more and more agents will be looking to get the best deal, and the best service around.    We’re always looking to improve our service to letting agents, which will in turn allow you t…


How to maintain a good tenant/landlord relationship

Tuesday, April 25, 2017

The most important thing to any landlord is securing and keeping good, reliable tenants who look after the property and pay their rent on time. Although both tenants and landlords have responsibilities set out in the tenancy agreement, following our few simple tips will make sure that when you find those perfect tenants, they’ll want to stick around.    1. Start the tenancy on the right foot – think about leaving a bottle of wine, a bunch of flowers or a welcome…