Rentshield Direct has been recognised for its outstanding customer service to its clients by The ESTAS, the biggest award scheme in the UK residential property industry.
The ESTAS sponsored by Zoopla determines the best estate & letting agents, mortgage advisors and suppliers in the UK through research carried out amongst customers who are asked a series of questions about the service they have received from their agent or supplier.  This year again saw record entries making the competition the toughest yet and one of the biggest surveys in the UK property industry with just over 40,000 customers completing one of the online questionnaires.
The supplier categories are sponsored by Angels Media. CEO Nat Daniels said “this shortlist shows how important all suppliers are to helping agents deliver customer service. Agent feedback also provides suppliers with a valuable way of measuring up to their competitors as well as highlighting how they can improve their service in the future. I’m really looking forward to meeting the winners on stage this year.”
Twenty supplier firms have made this year’s shortlist across various product sectors.  The shortlist was determined purely on the feedback received from a record 7,000 agents who used each supplier’s services for a minimum of two months during 2018.
The ‘Best in Sector’ and ‘Supplier of the Year’ winners will be announced by TV property expert Phil Spencer at the 16th annual ESTAS Awards on 10th May. Spencer said “the industry’s leading suppliers are instrumental in helping agents deliver excellent service, they are an extension of that experience so the service they deliver to agents is crucial, it’s therefore only right that the ESTAS recognises their efforts.”
Simon Brown, founder of The ESTAS says “At ESTAS we’re proud to say we believe in old fashioned values like customer service. We know how hard it is to deliver it – week in week out – that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand can help generate consumer trust for all property professionals involved in the home moving process.”

We’ve been shortlisted for an award!

Welcome to the Rentshield Rental Index, February 2019 edition! Here you can find our latest figured on rental amounts, variance levels and rent to income ratios throughout the UK.

Key headlines from the February 2019 Rental Index
  • Rents in the UK rose by 3.8% in February compared to the same month a year ago; the average monthly rent now stands at £940 a month
  • Rents in London increased by 4.0% in February this year compared to February 2018; the average monthly rent in the capital now stands at £1,599 a month
  • When London is excluded, the average UK rental value was £782 in February 2019, this is up 3.2% on last year
  • Rentshield’s February Rental Index reveals that rents rose in all 12 of the UK regions covered in the research

Download the full February 2019 Index

The February Rentshield Rental Index

With Brexit still dominating proceedings, the forthcoming Spring Statement – the second major fiscal event of the year after the Budget – has rather gone under the radar.

On Wednesday 13 March 2019, the Chancellor Philip Hammond will deliver his ‘mini budget’ and offer an update on the health of the country’s finances, just over two weeks before Britain is due to leave the EU.

Public finances are set to receive a windfall, despite the Bank of England recently revising down its forecast for economic growth in 2019.

But what of the lettings market? Here, we outline what the industry is likely to be calling for in Hammond’s latest address.

A reconsideration of buy-to-let tax reforms

The lettings industry has been very unhappy in recent years with the increased amount of tax and regulation placed on buy-to-let investors and landlords. And, once again, the calls for Hammond to relax or change taxation on buy-to-let landlords have been loud.

According to Haart’s February market monitor, the average rent in the UK was down 0.7% on the month in February, and fell by 6.8% on the year. Across England and Wales the average rent now sits at £1,281, while tenant demand remains very high (up 14.6% on the month and 34.4% on the year).

In London, it’s a different story, with London rents up 0.2% on the month in February, and up by 6% on the year. The average rent now sits at £1,924.

Tenant demand in London, meanwhile, rose by 14.1% on the month, and by 25.4% on the year.

Catering for this increased demand is not being helped by the low number of landlords registering to buy, which, according to Haart, fell by 37.4% on the year across the UK, and 41.3% in London.

While the proportion of buy-to-let sales increased by 13.9% on the year across England and Wales, they fell by 25% in London, where tenant demand is highest.

Average buy-to-let sale prices were also down 8.8% across England and Wales on the year, and by 5.4% in London.

All in all, it paints a picture of the buy-to-let market continuing to be hindered – rather than helped – by the tax reforms of recent years, which have included an extra 3% stamp duty surcharge and the phasing out of mortgage interest tax relief.

There are also concerns that rental prices have been pushed too high, especially in London. Paul Smith, CEO of Haart, says this has nothing to do with Brexit and everything to do with the ‘government’s misguided efforts’ to reform the property market with taxation on buy-to-let landlords.

“Until buy to let taxation is relaxed, we can expect rents to rise throughout 2019 and tenants will increasingly be faced with difficulty when finding a new home in the capital,” he said.

The agency has called on Hammond to rethink the reforms ahead of the Spring Statement.

Help for small-scale landlords

In August last year, the Royal Institution of Chartered Surveyors (RICS) said that private landlords were continuing to quit the sector all over the country as a result of the phasing out of mortgage interest tax relief.

Smaller landlords, in particular, were responsible for a big chunk of the exodus. As new rental supply fell, tenant demand continued to rise, leading to worries over how all these people would be housed.

Now, as part of a Spring Statement predictions article in The Telegraph, Hew Edgar – interim head of policy at RICS – has called for a full scale review of the stamp duty tax system ‘to potentially include ways back into the market for small scale landlords’.

He also wants housebuilders to be incentivised to use modern methods of construction to increase housing supply at a faster pace, in turn reducing the pressure on existing stock in the private rented sector and making it easier for first-time buyers to purchase a home.

Tax breaks for landlords

Before the most recent Budget there was speculation about tax breaks being offered to landlords, in the form of capital gains exemptions, if they sold their home to first-time buyers.

Lucian Cook, head of residential research at Savills, believes this is one measure that the Chancellor could once again be considering for the Spring Statement.

“With a real squeeze on mortgaged buy-to-let landlords, Hammond may be tempted to look at tax reliefs that ensure any properties sold by these landlords end up for first-time buyers,” he said. “But that shouldn’t detract from much-needed measures to replace that rental stock with good quality, well-managed, purpose-built homes for rent.”

He also said encouraging further investment in the fast-growing Build to Rent sector could be considered.

More enforcement for local councils

Recent analysis by the Residential Landlords Association (RLA) revealed that councils across England have slashed the amount they are spending on enforcement work to tackle criminal landlords by a quarter in less than 10 years.

The findings showed that, in 2009/10, spending by local authorities in England on housing standard activities was £44.5 million. But by 2017/18 that had dropped to £33.5 million, a fall of £11 million.

With more than 150 Acts of Parliament containing more than 400 regulations affecting the private rented sector, the RLA says that greater enforcement of these laws, supported by higher levels of funding, is vital to help drive out the minority of rogue landlords who bring the sector into disrepute.

Ahead of the Spring Statement, the RLA has called on the government to provide in the upcoming Spending Review a multi-year funding package to back initial enforcement action.

As well as the regular calls for wholesale stamp duty reform and a relaxation of buy-to-let taxation, there may also be increasing pressure on the government to review its controversial Right to Rent policy, which was recently ruled to violate human rights by the High Court.

Overall, most market commentators expect little movement on property in the Spring Statement, with other measures taking precedence as Hammond perhaps seeks to divert attention from the ongoing Brexit uncertainty with some attempted sweeteners.

Nevertheless, property usually features in some shape or form in these major fiscal events, so there is likely to be something – even if it’s only a small announcement – in the Chancellor’s latest update.

Spring Statement lettings industry wish list