Letting Agents

Retain your customers

Do you want to safeguard your landlords’ investments? Do you want to go that extra mile for your valued customers? We offer a range of Rent Guarantee options from just £11.50 per month* which will pay the rent when the tenant doesn’t, offer legal assistance to evict tenants in arrears and continue supporting you after the tenant has left. 
Find Out More
Rentshield Direct offer so much more than just tenant referencing – we work with letting agents to provide a service level tailored your needs, help grow your business financially and guide you around the ever-changing climate of the lettings industry and the legislation that enables us to provide exceptional service in a compliant manner.

Tenant Referencing

The first step to a successful tenancy is carrying out robust checks on your potential tenants. 
The lettings industry is subject to major changes in 2018 and 2019, not least with the draft Tenant Fees Bill which is under scrutiny by parliament. The bill intends to prevent letting agents from charging upfront fees to tenants…but Rentshield are here to show you the way through the changes and our state of the art systems are geared-up to adapt with the market. 
With Rentshield Direct referencing services you can provide assurance to your landlords that the tenants living in their property are genuine, have the financial stability to pay the rent and have a good history of renting. Our systems are linked to the UK’s largest fraud detection software platform, providing you with additional comfort that your tenants are who they say they are in a world where tenancy fraud is becoming more frequent and elaborate. We even check our own default database to identify tenants who have failed to pay their rent and had a rent guarantee claim made against them in the past with the Barbon Insurance group. 
We offer three tenant referencing products, so you can choose which best suits your needs. So if you need a response in a hurry, want more in-depth information or if you want to provide that extra level of protection, we have a service to suit. 


What checks do we carry out?

All of our referencing products include the following financial and identity checks, so you’ll know the applicant is who they say they are.


Optimum - our guarantee to you

We’re so confident of the quality of our checks that with our Optimum reference, we’ll guarantee to evict any tenants who fall into arrears in the first 12 months of their tenancy. 
In the event of a tenant failing to pay their rent, you’ll have full access to our expert legal team, so from serving the first notice to regaining possession of the property, we’ll be there to hold your hand, every step of the way and make sure you’re compliant with eviction processes. 

Meet our new, market-leading referencing system – Rentshield Connect

Our new referencing system, Connect, is so easy to use, you can submit a new referencing check in less than a minute. 
Once you’ve got your log in details you’ll be able to submit new referencing checks, calculate your applicants’ affordability, download final reports and request rent protection, all in one place. 
Just a few features of Connect include:
  • Submit and search for applications
  • User friendly, mobile-optimised online forms and reference requests
  • SMS updates let you and the applicant know what we’re doing throughout the process
  • Agent self-serve allows you to make amendments to the application and obtain real-time status updates
  • Applicants and agents can securely upload supporting documents such as payslips and bank statements to the system 
  • View, edit and download final reports
  • Request rent protection insurance
  • Tenants will have access to their Tenant Portal, where they can check the status of their application, re-send reference requests, and update their and their referees’ contact information
  • Helpful documents and training videos available to help you make the most of Connect

There’s so much more…if you’d like to find out what else Rentshield Connect can do or see how our referencing services can fit in with your business, call us on 0800 035 8255 to arrange a free demo, or register for an account below. 


You can register online for an agent account or, for more information, contact us by telephone, email or in person at our offices in Teignmouth, Devon.


Opening Hours

Monday - Friday 9.00am - 5.30pm 

Saturday 9.30am - 1.00pm