Welcome to the Rentshield Rental Index Summary September 2020 edition. Here you can find our latest figured on rental amounts, variance levels and rent to income ratios throughout the UK.

Key headlines from the September 2020 Rental Index

  • The average rent in the UK is now £987, up 0.2% on last month, and 2.1% on last year.
  • When London is excluded, the average rent in the UK is now £828, this is up 0.4% on last month, and 3.9% on last year.
  • Ten of the twelve regions monitored showed an increase in rental values between September 2019 and September 2020, with the South West seeing an increase of 6%.
  • Average rents in London are down YOY, showing a 2.8% fall between September 2019 and September 2020, the fourth decrease in annual variance in subsequent months.

Click here for the full report

The September Rentshield Rental Index Summary

Welcome to the Rentshield Rental Index Summary August 2020 edition. Here you can find our latest figured on rental amounts, variance levels and rent to income ratios throughout the UK.

Key headlines from the August 2020 Rental Index

  • Rents in the UK rose by 1.5% in August 2020 compared to the same month a year ago; the average monthly rent now stands at £985 a month
  • Average rents in London are down YOY, showing a 2.1% fall between August 2019 and August 2020, the fourth decrease in annual variance in subsequent months.
  • When London is excluded, the average UK rental value was £825 in August 2020, this is up 2.9% on last year
  • Eleven of the twelve regions monitored showed an increase in rental values between August 2019 and August 2020, with two of those regions seeing an increase of more than 5%.

Click here for the full report

The August Rentshield Rental Index Summary

Important Business Update

Due to the current coronavirus situation, our offices are temporarily closed but we would like to reassure all our agents and customers that its still business as usual.

Our Account Management, Referencing and Insurance teams are fully set up and working from home in order to provide our customers and agents with the same high level of service and business support during this time.

We continue to follow the advice of the Government and Public Health England in putting the safety and the well-being of our team and our customers as our top priority.

We have provided some frequently asked questions regarding Covid-19 and the impact on our rent protection polices which can be viewed below to further assist with any queries you may have. We will keep these updated and added to over the coming weeks.





From today until further notice we will be operating slightly different business hours. Our temporary business hours will be as follows;

Monday to Friday: 9am – 5.30pm ONLY.

Please note: Our office will be closed on Saturdays until further notice.


Telephone enquiries: 0800 0358 255

Email: enquiries@rentshielddirect.com

Important Business Update


What is the Renters Reform Bill and what does it mean for letting agents?


Ahead of the Conservatives’ election win in December, the party’s election manifesto included a section called a ‘Better deal for renters’ which included several measures intended to shake up the rental sector.

Since then, these pledges have been confirmed in the Queen’s Speech – during which a new government outlines its parliamentary plans – and incorporated into the Renters’ Reform Bill.

According to the Ministry of Housing, Communities and Local Government (MHCLG), the reforms are designed to ‘provide increased security for tenants and ensure good landlords can flourish and continue to provide the homes the country needs, improving the lives of people across the country and delivering a rented sector that works for the country’.

Below, we take a closer look at what’s included in the Bill and when these policies could come into force…

What’s included in the Renters’ Reform Bill?

Section 21 to be scrapped

An announcement which caused shockwaves in the rental industry when it was first announced in April 2019, the scrapping of Section 21 remains high on the government’s agenda, but we are no closer to finding out exactly when it will happen.

The plan is to remove Section 21 from the Housing Act 1988 and replace it with a bolstered Section 8.

The existing system allows landlords to regain possession of a property without providing a reason. However, this is what the government is aiming to outlaw.

A beefed-up Section 8 will only allow landlords to regain possession if they provide a ‘concrete, evidenced reason already specified in law’.

The plans to remove Section 21 remain largely unpopular with the rental industry. The main issues raised by professionals is the impact it could have on the courts system – which is already unpopular – as well as the difficulty in landlords wanting to repossess their property for any reason not covered by Section 8.

Access to rogue database to be strengthened

Another provision of the Renters’ Reform Bill is to extend access to the government’s database of rogue landlords and property agents.

This blacklist keeps a record of every landlord or letting agent who has received a banning order, been convicted of a banning order offence or received two or more Civil Penalties within 12 months.

It was implemented in April 2018 as part of the Housing and Planning Act 2016 but has been dogged by controversy ever since.

The database is maintained by local authorities but is currently unavailable to tenants, professional bodies, employers, landlords and letting agents.

It has also been criticised for containing just four rogue landlord entries after its first year of operation.

In October 2018, a representative of then-Prime Minister Theresa May confirmed plans to make the database open to the public had been hatched. This was followed by a consultation on how the blacklist could be improved.

It’s argued that making the database public would help consumers to avoid rogue operators and employers to have crucial information about applicants available to them if necessary.

Lifetime deposits for tenants to be introduced

One of the main challenges for renters looking to move between rental properties is having to raise a new security deposit before receiving their existing one back from their previous landlord.

Alongside the Tenant Fees Act, the government is aiming to reduce moving barriers for tenants by introducing a lifetime deposit system.

It’s been suggested that the new system would mean tenants hold a digital certificate with details of their security deposit. This certificate would then be presented when they move, and the money would be transferred between their old and new landlords.

There have been few details from the government so far and commentators have been quick to question how lifetime deposits would work if a landlord wants to make deductions for damage or missing items.

There could also be contractual issues when considering how shared tenancies in Houses in Multiple Occupation (HMO) are constructed.

The benefits include lower moving barriers, which could keep demand high and encourage further investment in the rental sector.

Letting agents will currently be waiting to hear more details from the government on how lifetime deposits could work in practice as it will be of utmost importance that their clients’ investments are offered a similar level of protection to what they get now.

What happens next?

The Renters’ Reform Bill currently has no timetable for when it will be introduced. The latest update from the Ministry of Housing, Communities and Local Government (MHCLG) is that it will be introduced to Parliament ‘when time allows’.

It’s important to remember that the Tenant Fees Act took almost three years to be implemented after it was first announced. That said, the government has made it clear it is keen to scrap Section 21 as soon as it is possible to do so.

Over the coming months, it will be important for letting agents to monitor the progress of the Bill and any updates provided by MHCLG.

What is the Renters Reform Bill and what does it mean for letting agents?


What legislation do letting agents need to look out for in 2020?


Last year was a very busy year for new legislation in the lettings sector, with the Homes (Fitness for Human Habitation) Act 2018, the Tenant Fees Act 2019 and the implementation of mandatory Client Money Protection (CMP) membership for all agents.

The above changes represented some of the most major shake-ups the rental industry has ever seen and changed the lettings landscape forever.

If anything, though, 2020 is set to be even busier, especially now we have a government with a large (80-seat) majority and greater clarity over Brexit. In effect, the government has free rein to introduce anything it wants to Parliament and it will have a pretty good chance of getting through.

What’s more, there will no longer be the bitter divisions and logjams in the Commons caused by Brexit – which meant any other business was left on the shelf. The government has big ambitions for the property industry, and the rental sector in particular, and it now has the power and authority to push these reforms through.

The introduction of new legislation is rarely plain sailing, of course, but it should now be much quicker than it ever was in the divided days of the Theresa May government or the early days of Boris Johnson’s tenure.

What, though, do letting agents need to be aware of in 2020?

Beefed-up legislation

From June 1 2020, the Tenant Fees Act 2019 will be extended to cover all existing tenancies, which means nearly all tenant fees are banned even if a tenancy started before June 1 2019.

As things stand, letting agents can’t charge fees other than rents, deposits, holding deposits and charges for defaulting on contracts to new tenants – but from June this will be extended to all tenancies, regardless of their start date. You can find out more about the legislation here.

Another major piece of legislation from last year will also be extended, with the Fitness for Human Habitation Act being expanded from March 20 to include existing statutory periodic tenancies. Until that date it applies only to tenants who signed contracts on or after 20 March 2019. The legislation applies in England only, with responsibility for these standards in Wales falling under the scope of the Renting Homes (Wales) Act.

Additionally, the rules on energy efficiency will be strengthened in April 2020.  From April 1, all existing tenancies will fall in line with the law introduced in 2018. This means landlords or their agents are unable to let to new tenants unless their property has an Energy Performance Certificate (EPC) rating of E- or better.

Anyone who rents a home with a rating of F- or G- will no longer be able to legally let them out, and could face substantial fines if they do. Certain exemptions are in place, but most privately rented homes will need to be compliant.

The RLA says landlords will be expected to pay up to £3,500 towards energy efficiency improvement works. But if work to bring the home up to standard will cost more than that, landlords can apply for an exemption. There is talk of the minimum standards being further strengthened in the years to come, so you may wish to advise your landlords to prioritise improving energy efficiency now, so they’re ahead of the game.

Lastly, the phasing out of mortgage interest tax relief will come to its conclusion in April 2020.

Mandatory CMP for agents

In April 2019, new rules were introduced to make membership of a Client Money Protection scheme compulsory for agents. However, following technical issues, agents were given a ‘grace period’ of 12 months to set up a client account.

April 2020 marks the end of that grace period, all agents must be members of a scheme by then or face fines of up to £30,000 for non-compliance.

It will no longer be enough to show you are making genuine efforts to be part of a scheme, as was the case in the grace period.

CMP is available through several providers. Letting agents who belong to a trade body may already be covered.

In England, the approved schemes are Client Money Protect, Money Shield, Propertymark, RICS, Safeagent (previously NALS) and UKALA Client Money Protection, with different rules in place in Scotland, Wales and Northern Ireland.

As part of the rules, introduced to make sure landlords and tenants are compensated if a letting agent can’t repay their money, agents must hold their clients’ money in an account with a bank or building society authorised by the Financial Conduct Authority, and secure a certificate confirming membership of the scheme they join, providing it to anyone who asks, free of charge.

Agents must display the certificate in any office where they deal with the public and on their website.

Changes to capital gains tax

From April, the rules surrounding capital gains tax (CGT) will change radically. Until now, CGT has been paid on profits made through the sale of any property that isn’t the owner’s main home. Equally, owners can seek lettings relief (a tax break) if they once lived in the non-principal home themselves.

From April, though, this will be scrapped and landlords will only be able to claim lettings relief if they share the property with their tenant.

In addition, landlords will need to pay the full amount of CGT owed on a sale within 30 days, rather than having until the next tax year.

The rules surrounding capital gains tax are comprehensive, but this Which? page explains it all in a great amount of detail. This blog, meanwhile, goes into further detail on the changes themselves.

Legislation in the offing

The government has heavily mooted its plans to scrap Section 21 evictions and introduce mandatory electrical checks on rental properties – the latter of which has broad industry support, while the former certainly doesn’t. The government says the Electrical Safety Standards in the Private Rented Sector (England) Regulations 2020 have been laid before Parliament, and are likely to be agreed by the Commons and the Lords in the coming weeks.

This would mean landlords being obliged to carry out electrical installation inspections and testing for all new tenancies in England from July 1 this year, or from April 1 2021 for existing tenancies.

There are also likely to be mandatory examinations and qualifications for agents as part of the RoPA working group’s collaboration with the government to drive up standards in the estate agency industry. This isn’t likely to come in for a while yet, but it’s something for agents to be aware of.

Lastly, in a surprise move at the start of January, the Housing Secretary Robert Jenrick announced plans to revise the government’s model tenancy agreement to allow for ‘well behaved pets’ in properties – in a boost to pet-loving renters.

There is a lot for letting agents to contend with – both confirmed and potential – but being prepared, thorough and on the ball with all new legislation will help you to cope.

What legislation do letting agents need to look out for in 2020?

Delivering excellence in customer service, we’re delighted with our latest accolade!

Rentshield Direct receives Feefo Platinum Trusted Service Award 2020

Rentshield Direct has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Read on to find out more…

Rentshield Direct receives Feefo Platinum Trusted Service Award 2020