Why is my letting agent referencing me?

Letting agents carry out referencing to make sure that they are finding reliable and trustworthy tenants for their landlords. They want to make sure that the tenant(s) are who they say they are, can afford the rent, have been reliable when making payments in the past and have taken care of their current rental property.

What sort of things do you check?

The types of checks we carry out depend on what your letting agent has requested. All our references include a credit check, where we’ll ask for a range of address and identity information.

In most cases we will also ask for a financial reference. This can come from a variety of sources, including employer, savings, Universal Credit, pension, tax self-assessments and many other forms of income you may be relying on to pay your rent. Just be aware that we will ask for evidence of your income, and what is required can vary on a case-by-case basis.

We will also contact your current letting agent or landlord to find out:

  • If you have been/are in rental arrears
  • If you have left the property in an acceptable condition
  • How much rent you have been paying
  • If they would be happy to let to you again

Is there any way I can speed things up?

Yes! The first thing we would recommend is to let your referees know that we will be contacting them. Firstly, to let them know that you’re happy for them to answer the questions, secondly to prepare them that they will be hearing from us. They will generally receive an email and a call to gather the information we’re after. It only takes a couple of minutes to complete, and the sooner we have this, the sooner we can report back to your agent.

During the online referencing form you will also find an opportunity to securely upload any supporting documents. If you didn’t have these available at the time, or if we asked for them at a later stage, you can also upload documents when you log into your Tenant Tracker.

The Tenant Tracker can also be used to re-send requests to your referees. So if you’ve just spoken to your landlord and they’ve said they’ll have a look now, why not send it over to them. You can even update contact details here if there’s someone else we should be contacting.

Log in to your Tenant Tracker

Why is my letting agent asking for a guarantor?

Sometimes we send a reference report back with a conclusion of “Accept with Guarantor”. It is entirely up to your letting agent as to whether they want to go down this route. The reason that we would come to this conclusion is if we haven’t been able to demonstrate enough income for the affordability required for your share of the rent, or if there is adverse credit on your file. It isn’t unusual to request a guarantor, and having this measure in place allows the tenant to move into the property they want while providing comfort to the landlord that the rent will be paid should the worst happen.

We’ll carry out similar financial and credit checks for guarantors that we do for tenants.

What happens when referencing has been completed?

Once we have completed our checks and reached a conclusion, we’ll send a report back to the letting agent detailing our findings. You’ll be able to find out if we’re still waiting for anything by checking the status on your Tenant Tracker. We aim to complete all references as quickly as possible, however some take longer than others, such as, if we’re struggling to reach a referee.

Once we’ve sent the report back, it is entirely in the hands of the letting agent, they should contact you to let you know whether or not your application has been successful and if you can move into the property. If you can see that your reference is complete but you haven’t heard from them, we would recommend you give them a call.

Please note, although we collate factual information about you and send this back to the agent, it is their decision as to whether they want to offer you a tenancy.